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Privacy Policy

Last updated: November 12, 2026

Aircon Servicing Jurong ("we", "us" or "our") is the Jurong service of Cool Earth Aircon. This policy explains how we collect, use and protect your personal data when you use this website or book our aircon services. We follow Singapore's Personal Data Protection Act 2012 (PDPA).

1. Information We Collect

We collect information you give us directly, including:

  • Your name, phone number and email address
  • Your service address in Jurong or nearby estates
  • Details about your aircon units, the problem and the service you need
  • Messages you send us by WhatsApp, phone, email or our contact form
  • Service records, quotes and receipts for work we carry out

When you visit the website, basic technical data such as browser type, pages visited and the time of your visit may be collected through cookies and analytics tools.

2. How We Use Your Information

  • To reply to your enquiry and give you a fixed quote
  • To schedule visits and send booking confirmations or reminders
  • To carry out the work, issue receipts and honour our 90-day workmanship warranty
  • To manage maintenance contracts and keep service records
  • To improve our website and services
  • To send updates or offers, only if you have agreed to receive them

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Cool Earth Aircon technicians and staff who carry out or manage your job
  • Service providers that help us run the business, such as our form-handling and messaging tools
  • Condo management offices, only where needed to register a visit you have booked
  • Authorities, when required by law

4. Contact Forms

Messages sent through our online form are delivered to us by a lead-capture service that passes your details to our team by email. We use these details only to respond to your request.

5. Data Security and Retention

We take reasonable steps to protect your personal data from unauthorised access, use or disclosure. We keep your data only as long as needed for the purposes above, including warranty, contract and accounting records.

6. Your Rights

Under the PDPA you may:

  • Ask for access to the personal data we hold about you
  • Ask us to correct inaccurate data
  • Withdraw consent for us to use your data for marketing
  • Ask us to delete data we no longer need to keep

7. Cookies

We use cookies and similar tools to understand how visitors use the site and to improve it. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work as well without them.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

9. Contact Us

For questions about this policy or your personal data, contact us:

You can also reach us through our contact page.